Refund policy

Return & Refund Policy

At RivraRetire.in, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be in its original packaging with all tags, accessories, and invoices included.

  • The return request must be made within the specified return timeframe.

  • The product must not fall under non-returnable categories (see below).

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You must request a return within [7/10/15] days from the date of delivery.

Return requests made after this period may not be accepted.

To initiate a return, please contact us at:

📧 jot625516@gmail.com

Include:

  • Your order number

  • Product name

  • Reason for return

  • Clear photos (if applicable)

3. Refund Process and Timing

Once we receive your returned item:

  1. The product will be inspected.

  2. You will be notified about approval or rejection of your refund.

  3. If approved, the refund will be processed within [5–10 BUSINESS DAYS].

Refunds will be issued to the original payment method used during purchase.

Please note:

  • Shipping charges (if any) are non-refundable unless the return is due to our mistake.

  • It may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges for:

  • Wrong size (if applicable)

  • Damaged or defective items

  • Incorrect item received

Exchange requests must be made within [RETURN TIMEFRAME] days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Provide clear photos or videos showing the issue.

After verification, we will offer:

  • A replacement, or

  • A full refund (including shipping, if applicable)

Failure to report damage within 48 hours may result in denial of the claim.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items (not due to our error)

  • Customized or personalized products

  • Perishable goods (if applicable)

  • Clearance or sale items (if marked non-returnable)

  • Items without original packaging or tags

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

  • We recommend using a trackable shipping service.

  • We are not responsible for items lost during return shipping.

8. Cancellation Policy

Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible and the order must go through the return process.

9. Contact Information

For all return and refund requests, contact us at:

RivraRetire.in
📧 Email: 625516@gmail.com
📍 Address: [Insert Business Address]
📞 Phone: 8872132577